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Kischa
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Laserjet Pro MPF M127fw: scanner and copying doesn't work

Laserjet Pro MPF M127fw
Microsoft Windows 10 (64-bit)

Hello, 

 

my HP Laserjet pro MFP m127fw won't scan or copy any documents. 

 

If I press "copy" on the printers touchscreen it does simply nothing. And it doesn't matter if I put the document I want to copy on the scanner glass or on top in the ADF. The scanner isn't moving at all. 

 

I did the usual things: 

 

1) a hard reset

2) I de- and reinstalled all drivers

3) I ran the Print- and Scan Doctor with the following results: 

  • Windows (WIA) Scan Error: The Scan process was cancelled by the user.
  • HP Twain Scan Error: The Scan process was cancelled by the user.
  • HP Scan: Successful

The problem is that I did not do a thing to cancel the process. 

 

There is no error message showing or anything. The printer just does absolutely nothing at all when I try to copy or scan. 

 

Can anyone help? 

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HP Support Agent
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Message 2 of 2
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HP Recommended

Laserjet Pro MPF M127fw: scanner and copying doesn't work

@Kischa

 

Welcome to HP Support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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