Laserjet pro M225DW Scanner Error 16 ---please help

[KC1688]

Hi,

My printer screen showed up the "Scanner Error 16" and I tried all the solutions from community but did not work. The only way is to use NVRAM reset procedures. Would you please provide the procedures?

Thank you very much!!

KC

[Betty0610]

@KC1688

Welcome to the HP Support Community.

I have sent you a private message on how do do that, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[KC1688]

Hi Betty,

Thank you very much for the information. After I did the reset,  it stop on initializing. Do you know how to solve this problem?

Thank you very much.

KC

[Betty0610]

You can try upgrading the firmware: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[KC1688]

It still not working. The firmware could not update if the printer stuck on "Initializing".

[sandytechy20]

@KC1688

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.