LasertJet Pro102w radio wifi off / no mac adress / disabled / no ip

[JuanCastillo]

Hello, I already made the factory reset even update the latest firmware version available on the page and it still does not work.

your help please

HP LaserJet Pro M102 M104 M106 Series Firmware Update Utility

20200605 10.0 MB 13 de jun. de 2020

[Riddle_Decipher]

@JuanCastillo Here's a list of steps you may need to follow to complete a wireless test using your printer:

Refer to page.96 Chapter 6 Solve problems for more details by clicking here

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[JuanCastillo]

Good day

I did the steps that you recommended, however I cannot access the printer's ews, I even downloaded the hp print & scan doctor and the reset options appear disabled.

attached images.

Is there a way to repair the wifi? any hard reset or something like that? I already tried everything in the manual. I am from technical support and well this printer simply does not activate the wifi

the printer works well by usb although sometimes it says that two-way communication could not be established

[Riddle_Decipher]

@JuanCastillo It looks like the wireless card on the printer is malfunctioning and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.