Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Lost EWS password, can't reset settings to default.

HP Recommended
LaserJet Pro M15W
Microsoft Windows 10 (64-bit)

I can't enter my LaserJet Pro M15W EWS and set up printer settings to default because I lost the password.

I tried this solution but it didn't help.


  • Turn off printer by pressing power/ready button (button 3 in picture below).
  • While printer is off, press and hold the resume/cancel button (button 4 in picture below).
  • While holding the resume/cancel button, press the power/ready button to turn the printer on.
  • Continue holding the resume/cancel button for 20 seconds.



How can I reset EWS password?


HP Support Agent
HP Support Agent
18,719 18,696 1,533 1,509
Message 2 of 2
Flag Post
HP Recommended

@mmozylowsk, Welcome to HP Support Community!


I appreciate your efforts in trying to resolve the issue. 


Please reach out to HP Support in your region for remote assistance.


Hope this helps!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation