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mmozylowsk
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Message 1 of 2
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Lost EWS password, can't reset settings to default.

HP Recommended
LaserJet Pro M15W
Microsoft Windows 10 (64-bit)

I can't enter my LaserJet Pro M15W EWS and set up printer settings to default because I lost the password.

I tried this solution but it didn't help.

 

  • Turn off printer by pressing power/ready button (button 3 in picture below).
  • While printer is off, press and hold the resume/cancel button (button 4 in picture below).
  • While holding the resume/cancel button, press the power/ready button to turn the printer on.
  • Continue holding the resume/cancel button for 20 seconds.

 

 

How can I reset EWS password?

Thanks.

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mmozylowsk, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the issue. 

 

Please reach out to HP Support in your region for remote assistance.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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