Lost Ews user and password Laser Jet Pro M12W

[alejandro_vanz]

I have reinstalled driver and update firmware for my HP Laser Jet Pro M12W but I forgot the ews user and password to access configuration settings.

Please help me.

[Echo_Lake]

@alejandro_vanz

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. Open the HP Embedded Web Server (EWS):

Network-connected printers

a. Print a configuration page to determine the IP address or host name.

• i. Press and hold the Cancel button until the Ready light begins blinking.
• ii. Release the Cancel button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the Settings tab.

3. Select the Restore Factory Settings option, and click the Apply button.

The printer automatically restarts.

If the issue persists, I would personally suggest you contact our HP phone support for one on one interaction. 

If your product is out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[alejandro_vanz]

I am able to access the EWS server but  I can't access the configuration tab. It is protected  with user and password and I don't remember them. I need to do a manual factory reset.

Can you please tell me how to do it?

[sandytechy20]

@alejandro_vanz

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.