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‎03-31-2018 09:32 AM

HP Recommended
Product: HP ProMPF477fnw
Operating System: Microsoft Windows 8 (64-bit)

I am getting lots of little dots all over my copy or printout. Have tried cleaning several times to no avail. What can I do to "clean" the printer to get rid of dots all over my copy/printout?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-02-2018 10:44 AM

HP Recommended

Thank you for the picture.I think that the toner cartridge is dumping toner onto the copy paper.If you remove the toner cartridge just see if the inside of the machine is dirty with toner.The second possibility is that the drum is contaminated with these marks.See if the drum is dirty with toner.In this case the toner cartridge is at fault.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

View solution in original post

4 REPLIES 4

‎03-31-2018 11:14 AM

HP Recommended

Maybe if posible add a photo of the print out.that way we can maybe do a fault finding.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

‎04-02-2018 06:32 AM

HP Recommended

DOTS.jpg

‎04-02-2018 10:44 AM

HP Recommended

Thank you for the picture.I think that the toner cartridge is dumping toner onto the copy paper.If you remove the toner cartridge just see if the inside of the machine is dirty with toner.The second possibility is that the drum is contaminated with these marks.See if the drum is dirty with toner.In this case the toner cartridge is at fault.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

‎04-02-2018 12:36 PM

HP Recommended

Thank you for the picture.I think that the toner cartridge is dumping toner onto the copy paper.If you remove the toner cartridge just see if the inside of the machine is dirty with toner.The second possibility is that the drum is contaminated with these marks.See if the drum is dirty with toner.In this case the toner cartridge is at fault.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
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