cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
1 0 0 0
Message 1 of 13
203
Flag Post

M104w isn't avaible in usb connecting with android 7.1

HP Recommended
LaserJet Pro M104w
Android 7.0 - 7.1.2 Nougat

I see my printer LaserJet Pro M104w by usb connecting with android 7.1. But the printer isn't avaible to choose. Its recommended to install a printer driver for my phone by other mobile printing programs. But where isnt any driver for my model of printer... HP Print Service dont help me also.

So how can I print from my phone to LaserJet Pro M104w by usb connecting? I need printing in my car, so i cant use wifi connection. Help me please!!

12 REPLIES 12
Highlighted
HP Support Agent
HP Support Agent
14,452 14,454 1,426 1,681
Message 2 of 13
Flag Post
HP Recommended

@Ekaterina92

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to print from your Android phone.

 

Don't worry, I'm here to help! Please refer to this video link for steps -

 

How To Set Up a Wireless HP Printer from Android?

 

Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

 

Have a great day!

Asmita
I am an HP Employee

0 Kudos
Highlighted
Level 1
10 9 0 0
Message 3 of 13
Flag Post
HP Recommended

Hi,

I meet the same issue, Have you resolve it?

 

Thanks,

Gilpin

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,452 14,454 1,426 1,681
Message 4 of 13
Flag Post
HP Recommended

@gilpin_li

 

Thank you for reaching out to the HP Support Community. 

 

Have you tried the steps mentioned in my previous post yet? 

 

Let me know. 

 

To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.

Asmita
I am an HP Employee

0 Kudos
Highlighted
Level 1
10 9 0 0
Message 5 of 13
Flag Post
HP Recommended
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,452 14,454 1,426 1,681
Message 6 of 13
Flag Post
HP Recommended

@gilpin_li

 

Thanks for replying. Appreciate your patience. 

 

HP LaserJet Pro M104w Printer does not support USB OTG connection. 

 

Refer to this document to know more. 

 

Have a great day!

 

 

Asmita
I am an HP Employee

0 Kudos
Highlighted
Level 1
10 9 0 0
Message 7 of 13
Flag Post
HP Recommended

Hi @asmita6658

refer to you link, I found that HP LaserJet Pro M104w Printer should support "HP Print Service Plugin (Android)" feature.

printer.png

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,452 14,454 1,426 1,681
Message 8 of 13
Flag Post
HP Recommended

@gilpin_li

 

Thanks for getting back.

 

Yes, you can use other methods listed in the document for your printer. But as the OTG is not listed, it will not work properly. 

 

Let me know if you have any other questions. 

Asmita
I am an HP Employee

0 Kudos
Highlighted
Level 1
10 9 0 0
Message 9 of 13
Flag Post
HP Recommended

Hi, Please check my question carefully again. I try to use the HP LaserJet Pro M104w Printer from my android device by use featue  "HP Print Service Plugin (Android)" , And the HP LaserJet Pro M104w is in the suppport list of  "HP Print Service Plugin (Android)".

From the use guide of "HP Print Service Plugin (Android)", It must need a USB OTG Cable to connect android device and HP LaserJet Pro M104w Printer !!!!

That's my question!

 

0 Kudos
Highlighted
Level 1
10 9 0 0
Message 10 of 13
Flag Post
HP Recommended

https://support.hp.com/in-en/document/c05384190

 

refer to this doc, There is a list which can't support USB OTG printe. HP LaserJet Pro M104w  is not in the list

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation