Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2

M1120n not printing in recent Windows 10

HP Recommended
M1120n MFP
Microsoft Windows 10 (64-bit)

I'm having an issue in the new PCs that we've acquired this month. They are not able to print to our M1120n. The job remains in the Windows 10 queue with status "printing". There is no problem printing from the same PCs to a OfficeJet 6950 (both cases via network) or from our older PCs. I've read that this might be caused by Windows update KB4522016. However in this recent Windows I'm not able to find it and uninstall it. Also KB4517389 supposed fixed the spool problem, but it didn't worked. Does anyone come across the same problem and found a workaround?

HP Support Agent
HP Support Agent
11,683 11,674 582 670
Message 2 of 2
HP Recommended



I'll be glad to assist you with the issue you are facing on your printer.


Use the HP Print and Scan Doctor.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Depending on the problem, click either Fix Printing or Fix Scanning.
  5. Test results are displayed with icons:

     A checkmark means your printer passed.

     A wrench means a problem was found and fixed.

     An exclamation mark means a test failed and was skipped.

     An X means the printer has a problem. Follow the instructions to fix it.

  6. HP Print and Scan Doctor shortcut are installed on your desktop.

Refer to his link: for HP Print and Scan Doctor


If the issue persists, let's try uninstalling and installing back the Printer driver.


Refer to this document: for Uninstalling the Printer Software.


Click here: HP LaserJet Print/Scan Plug and Play Drivers.


Try to print.


Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!


Thank you for joining the HP Community.

Have a great day!


I am an HP Employee 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation