07-03-2020 12:47 PM
black vertical line down the right side of paper = have tried to clean small roller but nothing happened
Solved! Go to Solution.
07-04-2020 01:20 AM
Black vertical line printing often means that you have a bad toner cartridge needed to be replace or the fuser film is broken .
Take out the toner cartridge and check the drum if you find toner on the drum at the same place then it is the toner cartridge's issue.
07-04-2020 10:40 AM
If you can find another toner cartridge to try to see if it is the issue or not, even an old one will be done.
If you get exactly the same place and same pattern then it is the fuser film otherwise it is the cartridge.
If it is fuser film then you may need to find another one to replace it.
07-04-2020 11:19 AM
The fuser is hot and seats where the paper exit.
If you want to replace it yourself you'll need to buy a new film and go finding and downloading Service Manual.
Not that hard to do it yourself but i'll try the easiest way by changing the cartridge first even you said it's new but it doesn't it's good.
Yon can print any one page file when you see the tail of the paper is going to enter into the machine then open the toner door to make the printing stop then take out cartridge and the jammed paper.
Now check the image on the paper to see if the black vertical line is there or not before the paper goes into the fuser.
If the black vertical line is there before the paper goes into the fuser then it's the toner cartridge is to be blamed otherwise it's the fuse.
The image will be easily wipe off before the paper goes into the fuser.
07-04-2020 12:32 PM
I did the print and opening the toner - no line no ink
since the printer is old I can't find the manual on line since they probably don't list is anymore
do you know where to find the manual and the fuser??
thanks again for your help
07-04-2020 02:07 PM
I know I said this was solved However I just realized that when I print from my computer- either word doc or a check
the line appears - HOWEVER when I print from a file from online - the line IS NOT THERE
does that make a difference?
07-05-2020 03:26 PM
copy from the glass still show a line down the side although it is fainter
I am going to use the clean printer on the computer printer and devices again -
thanks so much for all your help