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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
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HP Recommended
This printer has had light use at home and there is plenty of toner in each cartridge.
It has started producing vertical black streaks on the left side of the paper, with a horizontal pattern repeating every 1.1 inches (picture below).
What do I need to clean to fix this please?
Mike
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Your stated measurement does not correlate to any item but is closest to the Primary charge roller at 0.93" and based on the picture that would be my guess. Replace the black cartridge and you should be good to go.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Your stated measurement does not correlate to any item but is closest to the Primary charge roller at 0.93" and based on the picture that would be my guess. Replace the black cartridge and you should be good to go.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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1
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HP Recommended
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HP Recommended
HP Recommended
If the failed cartridge was an OEM HP it would be covered by their supplies warranty.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
4
1
0
HP Recommended
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