M452dw - rollers not feeding paper properly

[MelP57]

Almost every time I push print and have more than one page to print, I get a paper jam notification. I open the drawer and the paper has partially moved 3-4 inches and then stops.  I put paper back where it should be or turn it over and close the drawer. It will then print one more page and then jams again. I am at my wits end. It takes me so long to get anything printed anymore. I have taken the tray out swabbed the one roller underneath and it still does it. 

[Macmac55]

You might need to replace the rollers,  Also make sure your tray is properly aligned for your paper type and size

Here's a link for some new rollers 

https://www.precisionroller.com/paper-feed-components-for-hp-color-laserjet-pro-m452dw/products.html

[MelP57]

Thank you. I did call Precision to find out if it was a job I could do myself, to replace the roller. He said before I bought the roller to try to clean it again with alcohol. I did clean it again and it began working and feeding the paper normally. Thanks for the help.

[Macmac55]

Your welcome good job getting it solved.  Keep in mind that is not a permanent fix it would not hurt to get a roller set just as a back up so when the issue comes back you can replace it right then and there and not have any down time.   

[Repairatrooper]

We have stopped using alcohol on rubber rollers as it tends to either dry the rubber out or makes it gummy depending on the age or condition. Cleaning rollers with a water dampened cloth or at best highly diluted alcohol is all that is needed.