cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 1 0 0
Message 1 of 3
95
Flag Post
HP Recommended

M479gdw misses job when awakening

M479fdw
macOS 10.15 Catalina

Just bought a M479fdw printer 2 days ago as a replacement for my Canon MF9220cdn printer.

Runnng OSX Catalina

 

The printer is connected to the network by cable and my mac is also, and with static IP

 

Found that when printer is in shutdown mode and i send af print job, the printer wakes with in seconds, can hear is starts up.

 

The Print manager in OSX Cataline tells me "Sending print - connected to printer", the print dialog disapear and the printer goes to sleep, not printing the the job.

if i print again, the job comes out.

 

It seames the printer due to "wake up" dosent rescives the job and goes to sleep.

 

The problem i never had with the Canon printer..

 

Do i need the "Job storage" usb, to be sure the printer get the job when is awaking?

 

In general i find the printer "slow" on resciving jobs, from when im sending to the printer begins to print.

2 REPLIES 2
Highlighted
Level 11
Level 11
3,803 3,788 394 810
Message 2 of 3
67
Flag Post
HP Recommended

M479gdw misses job when awakening

Does the unit print ok if you send the job when the printer is already awake? There have been some printing issues with Catalina that Apple and HP are working on that might resolve the issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 3
63
Flag Post
HP Recommended

M479gdw misses job when awakening

Yes, it do not loose the job if its already awake.

 

Is there a somewhere i can read more about the issue with Catalina and HP?

 

Will a downgrade to mojave fix the issue?

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation