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Student
Posts: 1
Member Since: ‎01-03-2018
Message 1 of 4 (566 Views)

M553 no longer working due to iMAC OS update to Sierra 10.13.1

Product Name: HP Color LaserJet Enterprise M553 series
Operating System: Other

Help! 

 

I upgraded my iMAC to High Sierra 10.13.1

 

Now I cannot print to my printer, which is a Color Laser Jet Enterprise M553

 

I get the error "Encryption credentials have expired"

 

I've tried reinstalling the drivers, which has not helped. I still get the same error.

 

All help welcome.

 

 

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Student
Posts: 1
Member Since: ‎01-21-2018
Message 2 of 4 (468 Views)

Re: M553 no longer working due to iMAC OS update to Sierra 10.13.1

i have the same problem-- i am using high sierra and my hp color laser jet says "encryption credentials have expired"

 

What can be done?

 

Should I jump off a bridge?  Or is there hope?

Honor Student
Posts: 2
Member Since: ‎02-28-2018
Message 3 of 4 (330 Views)

Re: M553 no longer working due to iMAC OS update to Sierra 10.13.1

Sameproblem with my HP Officejet and High Sierra. Can someone help please as I rely on my printer for my tutoring job. 

Tutor
Posts: 6
Member Since: ‎11-15-2016
Message 4 of 4 (292 Views)

Re: M553 no longer working due to iMAC OS update to Sierra 10.13.1

I have a fix, but I don't know if it is permanent, or even if it was a good idea. HP should comment on this, but here it is.

 

I went to my M533 and in the menu screen navigated to " Administration–Network – Ethernet – Security–Reset Security–Yes". It seems to be working now.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation