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Student
Posts: 1
Member Since: ‎01-03-2018
Message 1 of 2 (114 Views)

M553 no longer working due to iMAC OS update to Sierra 10.13.1

Product Name: HP Color LaserJet Enterprise M553 series
Operating System: Other

Help! 

 

I upgraded my iMAC to High Sierra 10.13.1

 

Now I cannot print to my printer, which is a Color Laser Jet Enterprise M553

 

I get the error "Encryption credentials have expired"

 

I've tried reinstalling the drivers, which has not helped. I still get the same error.

 

All help welcome.

 

 

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Student
Posts: 1
Member Since: ‎01-21-2018
Message 2 of 2 (16 Views)

Re: M553 no longer working due to iMAC OS update to Sierra 10.13.1

i have the same problem-- i am using high sierra and my hp color laser jet says "encryption credentials have expired"

 

What can be done?

 

Should I jump off a bridge?  Or is there hope?

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