M553 printing Black streaks

k33gan · ‎07-02-2019

Color LaserJet Enterprise M553 has colored streak down right side of page. predominately red with blue undertone

Repairatrooper · ‎07-02-2019

Please post a sample, have you recently replaced any cartridges?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Alex-TATS · ‎07-02-2019

Hi K33gan,

Please provide us with a sample image of the issue.

In the meanwhile, do an engine test:

With the printer in ready state, insert a thin object in the little hole next to the formatter cage on the rear panel of the printer. Press and hold there (there is a small button in there) for 5 seconds. If done correctly, an engine test page will be printed. It should have coloured lines. Does the problem you described appear on the engine test page as well ?

ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Create an account on the HP Community to personalize your profile and ask a question