12-02-2019 05:42 PM
Just purchased the MFP M180dn. It is set up of network connection with a static IP. I've got the Auto Off/On set to it's highest settings. When it goes into shut down activity, I can't wake it up from a computer on the network. Even when I power it off and on with a print job in the window the printer status show Printer name (V4) (Network) - Offline. After about 5 minutes it prints.
How do I turn this off.
12-05-2019 03:42 AM
Welcome to the HP Support Community. I'd be happy to assist you with the sleep mode issue.
Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Also, try changing the router channel. If you have an Apple router, reboot the router. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
Hope this helps! Keep me posted.
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