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Bear1956
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MFP M180nw will not wake up when print job sent

MFP M180nw
Microsoft Windows 10 (64-bit)

Just purchased the MFP M180dn.  It is set up of network connection with a static IP.  I've got the Auto Off/On set to it's highest settings.  When it goes into shut down activity, I can't wake it up from a computer on the network.  Even when I power it off and on with a print job in the window the printer status show Printer name (V4) (Network) - Offline. After about 5 minutes it prints.

 

How do I turn this off.

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HP Support Agent
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MFP M180nw will not wake up when print job sent

Hi @Bear1956

 

Welcome to the HP Support Community. I'd be happy to assist you with the sleep mode issue. 

 

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Also, try changing the router channel. If you have an Apple router, reboot the router. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Bear1956
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MFP M180nw will not wake up when print job sent

It's on a network, so rebooting the router doesn't fall into the options.  Your under the assumption this is a wireless connection.

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Bear1956
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MFP M180nw will not wake up when print job sent

Does the firmware update need to be done through a USB connection?  Firmware date code 20171210  Don't see anything that actually says firmware.

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HP Support Agent
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MFP M180nw will not wake up when print job sent

@Bear1956

 

You may download and install the firmware update from this link for Win 10 (64-bit). You may install it over the network as well, You don't have to connect the USB. 

 

Let me know. 

Asmita
I am an HP Employee

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