MFP M225 DW won't wake

[robednz]

i installed an MFP M225 DW which every now and then won't wake when sending a print job, you have to turn the printer off then turn it on again, the print jobs that were sent then print out ok and it may then work ok for a few days or a week,the printer is laeft on permantly.. i have gone through the menu and checked everthing to wake it up, i have upgraded the firmware to the latest available on the HP site

it is connected via USB to a desktop pc and to a wireless notebook both running windows 7, it happens to both machines ... any suggestion appreciated

rob

[sabretooth04]

Make and model number of router?

These settings are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and makes your router secure and hack proof.

While DHCP is convenient, devices such as printers should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network.

1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual). This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed. More Wireless Printing help is here (Windows solution 4, static IP).
2. Verify in the printer that 'Auto Off/Sleep' is disabled and/or the System Mode Time Out is set to zero (0). Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home Page (EWS). Also check your Printers Properties.
3. If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.
4. If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and 8.8.4.4 as the Alternate DNS server. 
5. Wireless printers only work on the 2.4Ghz wireless band not the 5.0Ghz band.
6. Verify the printer is on the latest firmware by checking with the HP Support site.
7. Check all wireless devices in your home for interference. Check microwaves, baby monitors, wireless phones and wireless alarm systems are a big culprit. Any of these will knock out your wireless printer intermittently.
8. Make sure your printer and router are at least 6 feet apart from each other.

In the router: (Refer to your router manual for information) 

1. Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. 
2. Set router to 20Mhz only, or 145Mbps depending on router. 
3. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode. 
4. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why, search the web).
5. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same, they must be different for all bands, even for any Guest networks.
6. SSID broadcast must be enabled.
7. Save all settings. Power off both, wait 2 mins.  Power on router wait 2 mins. 
8. Power on printer and verify it reconnects to router. 

Windows 7/8/8.1   Is Network Discovery on or off?

1. Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
2. Under Home or Work (current profile) / Network Discovery.
3. Select "Turn on network discovery" and save changes.

Now last thing to do once all the above has been tried and you still have the same issue, fully de-install and remove the printer and all its software.

Use http://www.iobit.com/en/advanceduninstaller.php and use Powerful Scan at the end and delete all registry entries.

Now go back and reinstall the Full Featured Software and Drivers from the HP web site.

Last ditch effort - If your printer has an Ethernet connection, suggest you get some Power Line Adapters and convert your house wiring to Ethernet for your printer.

[robednz]

thanks for all the network settings but the printer won't wake from the USB connected PC

[sabretooth04 · Accepted solution]

Sorry missed that one.  In that case....

Your USB is powering down via Windows.   You just need to stop it.   Go here.

http://helpdeskgeek.com/windows-xp-tips/prevent-windows-from-powering-off-usb-device/

[robednz]

i did make sure that the power save was unchecked when i hooked up the USB connection, i am not by the printer at present but will double check the setting tomorrow. the desktop PC used to be connected via wired LAN but i changed to USB to try and eliminate a networking issue causing this problem

rob

[jets11]

I have tried everything to get the printer awake. EVERYTHING. The problem isn't the pc or the printer! It is something with router settings that in most cases can't be changed and pertain to power saving. Even plugging the printer directly into the modem would not work.

The only way I solved the problem was to use the following SWITCH: D-Link 8-Port 10/100 Unmanaged Desktop Switch (DES-1008E) I looked and it doesn't have any green or power saving features and as a result the printer wakes every time even after days or weeks. The switch is cheap too!

For those that don't know how to connect; take a cat5/cat6 cable and connect from any port on your modem (router may work too but not taking chances) to any port on this switch. Then connect another cable from any remaining port on the switch and connect to the printer. Done.

[johnhb]

Have used both the Tools setting on the printer and also via the web server. My printer HP MFP M225DN does not have any options to disable the Sleep/Auto Off and does not have any options to set Shut down time to Zero. Shut down time is 2, 4 or 8 hours only and Sleep/Auto Off is 5, 15, 30 or 60 minutes only. Cannot find anything to disable either of these options. Printer shuts down then will not start up when a print request is sent unless I push the Power button and wait for the printer to go through it's start up ritual.

[jackie_gt]

I had the same problem. It was most frustrating. 

I uninstalled and reinstalled the software.  During the installation process, it told me to unplug the USB cable.  Well, the only USB cable which comes to mind is the USB A (what we see at the other end of all our phone cables) and not the USB B (the squarish one used for high speed data transfer to print).  I finally unplugged it and let the setup continue.  I realized when I was doing this that with the USB B cable plugged into my PC, the printer would go to sleep and not wake when my PC would wake. 

I have left the USB B cable unplugged and running everything through the ethernet cable and the network.  Today, I had to print a copy off the internet and used this printer.  Not only did it wake right up, it printed double sided.  I am now happy.  

So the answer is:  If you're going to use this as a network printer, do NOT plug the USB B cable in.  Only plug in the ethernet cable to the network and all should be well.