MY PRINTER DOES NOTE SHOW A OUT OF PAPER / TRAY OUT OF PAPER WARNING IN POP UPS

[ZOY]

OUT OF PAPER WARNING IN POP UPS NOT SHOWING

[Riddle_Decipher]

@ZOY Welcome to HP Forums,

Here's what you need to do, to fix the issue:

Step 1: Check the paper, and then reload it

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Follow these guidelines to help avoid the issue.

• Use only good quality paper that meets printer specifications.

• Store all paper in a dry, cool place. Paper feed issues occur more often in humid climates.

• Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.

• Wait for the printer to complete a job or to display an 'Out of paper' message before you reload the paper.

Make sure the paper you are using is in good condition, it is stacked neatly in the tray, and the paper path and tray are free from obstructions.

1. Remove the paper stack from the input tray.

2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

   NOTE: 

   If you find obstructions in the paper path, skip to the step to clean the pickup roller or print a cleaning page for HP LaserJet Pro M12w printers.

3. Remove any severely bent, wrinkled, or torn paper from the stack.

4. Holding the paper stack in both hands, flex the stack to form a U shape, and then flex the stack in the opposite direction to loosen stuck paper sheets.

   Figure : Flexing the paper stack

   

5. Load the stack of paper with the print-side facing up into the input tray, and then slide the stack forward until it stops.

   NOTE: 

   Load up to 150 sheets of paper with the print side facing up and the top edge toward the printer.

6. Slide the paper length and width guides so that they are resting against the stack of paper.

   Figure : Sliding in the paper guides

   

Try to print. If the issue persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE (Step 2 Onward)

(By the end of this article all the issues should be resolved)

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.