11-23-2019 09:12 AM
Furthermore HP driver download site does not work. (problem loading page) To print is my only option to revert back to Mac OS Mojave?
11-25-2019 04:04 PM - edited 11-25-2019 04:08 PM
@The2lisa89, Welcome to HP Support Community!
I understand you are unable to print PDF documents from your computer. We will first isolate the issue and then decide on reverting back to Mas OS Mojave(actually not required).
To be able to assist you better, I would like to know the following-
Are you able to print from other applications?
Are you able to make photocopies on the printer?
Have you tried using the preview app to print a PDF document?
How about printing PDF as an image? Refer to the document https://helpx.adobe.com/acrobat/kb/quick-fix-print-pdf-image.html for help.
You can also try adding the printer using AirPrint drivers. Here is how you do it-
ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
Remove and add the printer
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
If you want to download the full-featured printer software, click here.
Keep me posted for further assistance.
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