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The2lisa89
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Mac Mail 13.0 on OS10.15 on MacBook will not print or create a pdf.

M252dw printer
macOS 10.15 Catalina

Furthermore HP driver download site does not work. (problem loading page) To print is my only option to revert back to Mac OS Mojave?

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HP Support Agent
HP Support Agent
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Mac Mail 13.0 on OS10.15 on MacBook will not print or create a pdf.

@The2lisa89, Welcome to HP Support Community!

 

I understand you are unable to print PDF documents from your computer. We will first isolate the issue and then decide on reverting back to Mas OS Mojave(actually not required).

To be able to assist you better, I would like to know the following-

 

Are you able to print from other applications?

Are you able to make photocopies on the printer?

Have you tried using the preview app to print a PDF document?

How about printing PDF as an image? Refer to the document https://helpx.adobe.com/acrobat/kb/quick-fix-print-pdf-image.html  for help.

 

You can also try adding the printer using AirPrint drivers. Here is how you do it-

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

If you want to download the full-featured printer software, click here.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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