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‎11-16-2019 09:10 AM

HP Recommended
Product: Color Laser Jet Pro MFP M277dw
Operating System: macOS 10.15 Catalina

When printing a word document the background which is suppose to be white, is printing magenta.  I have not found any reason for this in my settings, but maybe there is something I am missing.  I put the new HP cartridge in, a few weeks ago and then this started to happen. 

The ink is a bit expensive for this amount of waste.  Granted, almost everything we print out is a waste.

 

Has anyone out there had this particular problem?

1 REPLY 1

‎11-16-2019 10:37 AM

HP Recommended

Is this only with word documents or all printing? If all printing and started after a cartridge change that would suggest a faulty cartridge. You can try copying a blank piece of paper to see if that comes out with a magenta background, this would confirm the problem rests with either the magenta cartridge or one of the contacts in the printer that interact with the cartridge. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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