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Message 1 of 4
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Miscellaneous problems on MFP M130fn series

HP Recommended
HP Laser Jet Pro MFP M130fn
Microsoft Windows 10 (64-bit)

Hi communnity here,

 

Have different kind issues on: HP Laser Jet Pro MFP M130fn. s/[edit], Product #: G3Q59A / Windows 10 x64 LTSC

We have about 20 of them and they have different kind of problems.

i have upgraded firmware to newest one to all.

 

1. They stopped scanning from ADF feeder .

2. sometimes they lost connections to PC, on control panel it shows inactive and not prints.

3. now i have Paper jam issues. i clear everything inside but same

    ,,Jam in print, paper path. Open top cover and remove.

       cartridge.

      clear jam."

 

i did that but same. changed cartridge too same  issues again.

 

i think that printer combines are problematic.

 

i will update that topic too if any will appears.

 

Any ideas what steps to do?

 

 

3 REPLIES 3
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HP Support Agent
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Message 2 of 4
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HP Recommended

@Zarathustra_ Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, it looks like you've done all relevant steps to resolve the issue, however, since the issue persists, we will need to reset the printer to factory defaults using the NVRAM reset steps, 

 

I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: Click here to know how the private message function works.

 

Stand by for updates!

And have a good day.

 

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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Message 3 of 4
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Thanks for helping.

 

I did your provided steps both but same issues again paper jammed.

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HP Support Agent
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@Zarathustra_ I'm afraid that would mean that this is a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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