Must run "Print and Scan Doctor" every time I need to print

[everbloom2]

Everytime I need to print, the print job gets held-up in queue . . .

• "Use Printer Offline" flashes
• Status: "Error - Printing"
• Port USB001

After I run the HP Print and Scan Doctor, the print queue is erased, I print the document again and it will work just one time.  The next time I want to print, I have to run the HP Print and Scan Doctor again, then reprint the document.

I will appreciate any help/advise. 

[DocCottle · Accepted solution]

Hey @everbloom2,

Welcome to the HP Support Forums!

I understand that you are having some issues with printing from your Windows 7 PC to your Laserjet M1319 Printer. I can help you with that.

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

1. If your printer is connected through a USB cable to your PC, remove it.
2. Click on Start and open Devices and Printers.
3. Right-click on any icon of your printer listed.
4. Click on Remove Device.
5. Repeat for any other icons of your printer listed. 
6. Click on Start, in your search bar type in Services and open Component Services.
7. Click on Services (Local) on the left.
8. On the right, right-click on Print Spooler.
9. Click on Stop.
10. Open your C:\ drive, Windows, System 32, Spool, and Printers.
11. Delete everything in this folder.
12. Return to the Component Services window.
13. Right-click on Print Spooler.
14. Click on Start.
15. If you removed the USB cable, connect it. If not, return to Devices and Printers and click on Add Printer to add a new queue for your printer.

Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[everbloom2]

Thank you for the very specific instructions. After following them, I also needed to install a driver. It's working great and I appreciate the thorough and prompt help.

Amy