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VG_BG
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My HP HP LaserJet M15w no more print wirelessly on Windows 10 release 1903/1909 - error printing

My HP HP LaserJet M15w no more print wirelessly on Windows 10 release 1903/1909 - error printing.

The printer work fine wirelessly with Android phones.

Is there some solution to resolve this issue?

 

BR,

Vladimir

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My HP HP LaserJet M15w no more print wirelessly on Windows 10 release 1903/1909 - error printing

@VG_BG,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to print wirelessly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
  6. Reconnect the power cord to the router.

NOTE: Wait until internet service is restored. Internet service is interrupted while the router is off.

  1. Turn on the computer.

If you continue facing the issue, then please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Also, try using the HP Smart App and let me know if that helps. Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh

 

You can refer to this link: https://support.hp.com/in-en/document/c03561640 for more information on HP Smart App

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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VG_BG
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My HP HP LaserJet M15w no more print wirelessly on Windows 10 release 1903/1909 - error printing

Thank for your time, but all of these hints has brought no success for "wireless" nightmare.

The printer work fine with Android phones (with HP print plugin ) and do not with W10 PC's (release 1903 and 1909) (in the past, prior July 2019, worked fine with W10 release 1803).

I think that the problem is in HP drivers in wireless mode for  W10 (may be also and in new updates for W10).

I hope there will be "working" solution for these problems.

 

Best regards,

Vladimir

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My HP HP LaserJet M15w no more print wirelessly on Windows 10 release 1903/1909 - error printing

@VG_BG,

 

I recommend you root uninstall the printer and then reinstall it and check.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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VG_BG
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My HP HP LaserJet M15w no more print wirelessly on Windows 10 release 1903/1909 - error printing

Hi,

I tried the suggested steps, but no success in resolving wireless print issue on HP LaserJet M15W in W10 Pro (1903 and 1909) environment .

The printer work fine wirelessly in Windows 7 Pro environment  and in Android environment !!!

I used HP Easy Start Printer Setup Software from http://hp.care/2nikIQ9.

Hope there will be soon some update - W10 or HP drivers.

 

BR,

Vladimir

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My HP HP LaserJet M15w no more print wirelessly on Windows 10 release 1903/1909 - error printing

@VG_BG

 

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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