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Bob692 Tutor
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My HP laser M252dw printer prints large documents very slowly

HP laser M252dw
macOS 10.12 Sierra

I sent a large document to printer this takes a few minutes. It then prints one copy then I have to wait a few more minutes before it prints the next copy. It can take a very long time to print, say, 20 copies. Is this normal? It does not print as specified, i.e. 18 pages per minute. Can anybody advise? Thank you 

Bob 692

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HP Support Agent
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My HP laser M252dw printer prints large documents very slowly

@Bob692

 

Happy New Year!

 

Thank you for posting on HP Forums, MKazi is at your service. 

 

I understand that you have an HP Color LaserJet Pro M252dw printer and it takes a long time to print a multi page document. Not worry, I'll do my best to help you. 

 

To assist you better, I would like to know the following information:

  • Does the printer do this while making a photocopy?
  • Does the printer wait when you try to print 1 or 2 pages document?
  • Did any software changes or updates happen on your Mac?

 

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector.
  • Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

 

Please download and run the firmware update for your printer via this link. Once the firmware is successfully installed, you may restart the printer. 

 

If the printer continues to pause after printing a page then let us reset the printing system in Mac. This will fix any issues with the printer drivers. 

 

I sincerely hope this fixes the issue.  Let me know the outcome. Cheers! 🙂

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Bob692 Tutor
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My HP laser M252dw printer prints large documents very slowly

Thank you MKazi for all your help and advice. Your instructions were clear and easy to follow. My printer problem disappeared at the first attempt. Thank you very much. Bob692.
HP Support Agent
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My HP laser M252dw printer prints large documents very slowly

@Bob692

 

You're most welcome. 

 

I'm glad that the suggested solution worked. You've been fabulous to work with considering your superb technical skills, remarkable patience and great attitude. Kudos to you for that.

 

Happy printing!

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