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‎01-08-2020 11:27 AM - last edited on ‎01-08-2020 11:43 AM by Retired

HP Recommended
Product: Pavilion Elite HPE204f
Operating System: Microsoft Windows 7 (64-bit)

My HP windows 7 desktop keeps losing the connection to my parallel Laserjet . The only solution seems to be to disconnect & reinstall the computer.  This works for a short time & then disconnects again.   This originally did not happen - some auto software upgrade or something has caused this ti happen.  This disconnect seems to happen in a shorter and shorter period of time.  Any solutions or recommendations? email [Personal Information Removed].  Thank You

5 REPLIES 5

‎01-08-2020 09:43 PM

HP Recommended

When it happens Restart the Print Spooler to see if it helps.

‎01-08-2020 11:01 PM

HP Recommended

Do you have an actual parallel port on your PC or are you using a USB-Parallel adapter. I have found the reliability of that connector type poor and usually advise clients to purchase a Parallel-Network adapter such as an external HP Jet Direct or models from Startech or TP-Link. 

If USB check the USB settings in device manager and make sure that Windows cannot turn the power off to that port.

 

usb power.JPG

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎01-09-2020 09:13 AM

HP Recommended

Thank you for your response - my feeling was it had something to do with the  USB-Parallel adapter

‎01-09-2020 09:16 AM

HP Recommended

Thanks for the response.  I tried this several times bue the connection would not hold & no longer works at all.

‎01-11-2020 04:18 PM

HP Recommended

Worked for a while but No longer woks

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