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‎01-08-2020 11:36 PM - edited ‎01-08-2020 11:42 PM

HP Recommended
Product: My LaserJet Pro 500 color MFP m570dw
Operating System: Microsoft Windows 10 (64-bit)

My LaserJet Pro 500 color MFP m570dw is not communicating.

 

The touchscreen is currently unresponsive and I am not able to print, scan or fax any documents.  I have attempted the "troubleshoot" option through Windows and it only suggested that the Print Queue was not empty and after that was emptied, it could not find the problem.  I have attempted turning it off for a prolonged amout of time and turning it back on.  I have also attempted to unplug it and plug it back in after I have turned it off.  Sometimes when I turn it on it will say "printing document", however it does nothing.  When that screen is up, the orange triangle and green circle will blink.  Other times the home screen will remain up.  The white question mark is always on.

 

 

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