My brand new color laser jet pro MFP M281fdw will not print from the document feeder.

[StamptheLove]

Brand New Printer....can scan from the bed but doesn't act like it can tell that I have a document in the feeder. Very frustrated with new equipment.  Is there something I'm not doing?  My epson recognized when anything was laid in the feeder, this one, nothing!

[StamptheLove]

Edit...it does recognize there is a document loaded...says so on the screen but when I press scan, it scans from the bed

[ALS-77]

That's odd. Check your scan/copy settings when you go to scan to make sure it isn't configured to scan from the flatbed only.

A safe option to always try is a Power Reset to eliminate a possible logic or power issue:
First, make sure the printer is plugged straight into a wall outlet and not a power strip, surge protector or UPS.

With the printer plugged in and powered ON, disconnect the power cord from the printer. This will hopefully dissipate any electricity stored in the printer that could be hindering it.
Wait at least 30, preferably 60 seconds.

If there is a power switch, turn it to the OFF position.
Plug the power cable back into the printer.
Turn the printer ON with the power switch.