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sebi2
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Message 1 of 2
128

My laptop doesn't detect my printer

HP Recommended
HP Laser Jet P1102
Microsoft Windows 10 (64-bit)

I downloaded the driver for my HP Laser Jet P1102 printer and when I opened it didn't happen anything. I thought it was something normal but when I wanted to print something, my laptop didn't show the option for my HP printer. Btw I have windows 10 (64 bites version).

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DavidSMP
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Message 2 of 2
HP Recommended

@sebi2,

 

Good Day.  Thank you for taking an interest in the HP community. I will be glad to assist you and let’s get right to it. great observations and presentation of the issue. It is amply appreciated.

Let me gather some information for better clarity to assist you correctly:

  • Does it give you any errors when you open the downloaded file?
  • Did you run HP print and scan doctor to check for connectivity issues between the printer and the computer?

Furnish all the requested information for me to assist you correctly.

Meanwhile, I will be providing a roadmap with some troubleshooting steps to resolve the issue. Let us try these steps:

Then uninstall and reinstall the printer drivers at the root level by following directions from these steps:

  • Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
  • Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
  • Go to devices and printers, in the control panel and select any printer listed there and you will get some options on the top. 
  • Click on print server properties. 
  • You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
  • Delete all the instances of your printer listed in devices and printers.
  • Restart the PC.
  • Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
  • Type %temp% in the run box and click Ok or hit the Enter button.
  • It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
  • If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
  • Ignore the Regedit option if it cannot be done.
  • Restart the PC again. 

Then download the latest full feature driver from https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-p1102-printer-series/4110...  and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

 

if required Update the printer’s firmware using a USB cable by following instructions from this link: https://support.hp.com/bg-en/document/c02919168

Also, run all the latest Windows 10 updates on your computer and ensure that the updates are correctly installed. It should have the most current updates installed.

 

Good luck and keep me posted about the developments. If this helps, please mark this as Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

 

DavidSMP
I am an HP Employee

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