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My printer won't copy or scan

HP Recommended
envy 5530e
Microsoft Windows 10 (64-bit)

My HP envy 5530 e - ink jet printer won't copy or scan.  I've installed updates and reinstalled the driver.  I've unplugged and restarted the computer and printer several times.  The printer will start the scanning process, I can hear the light move but then stops after a few seconds.  The printer prints fine.  Any help would be appreciated.

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

 Hi @DonP4,

 

I'd like to help you with scan/copy issue.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try plugging it to a different wall outlet and lift the lid and try copying if the scanner bar does not light up or move

then it is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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to Jay_G24, I did exactly as suggested and will not copy.  When I plugged the cord into the wall outlet the printer booted up without me having to push the power button.  I then pushed the copy button and the scanner bar moved from left to right and blinked, it pulled in paper as normal and then stopped.  The display says 'Now copying' but does nothing.  I hit the cancel button, it discharged the blank paper.  The display says 'cancelling' and the printer is locked up.  Thanks, DonP4

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HP Support Agent
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As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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