My HP envy 5530 e - ink jet printer won't copy or scan. I've installed updates and reinstalled the driver. I've unplugged and restarted the computer and printer several times. The printer will start the scanning process, I can hear the light move but then stops after a few seconds. The printer prints fine. Any help would be appreciated.
to Jay_G24, I did exactly as suggested and will not copy. When I plugged the cord into the wall outlet the printer booted up without me having to push the power button. I then pushed the copy button and the scanner bar moved from left to right and blinked, it pulled in paper as normal and then stopped. The display says 'Now copying' but does nothing. I hit the cancel button, it discharged the blank paper. The display says 'cancelling' and the printer is locked up. Thanks, DonP4
As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
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