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UncleScotty
Level 3
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HP Recommended

NOt printing from Microsoft office 365

Hi there.

I've been having the same problem lots of others have: "suddenly" I can't print Office documents on my LaserJet 4000.

 

I see your suggested "solution"...to add a new User Account to the computer and see if that works. (and at least one person said it did...)....HOWEVER...

 

Is it safe to assume that if I'm having trouble printing existing documents, that....

1. None of those documents would be available to me when I log onto my computer using the proposed NEW user account??...and,

 

2. If/when I go to open Word, for instance, to read existing docs or create new Word documents, I'll be asked by Microsoft to sign into whatever Office application is involved as the NEW account, will I not? And won't that effectively "burn up" another one of my FIVE included sign-ons that I acquired with my subscription to Office?

 

Neither these consequences to creating a new user account is very acceptable?

Can we not determine what's wrong with our "existing" accounts...so that we can "repair" them, without the ownership and subscriber issues this raises?

 

Thanks,

Michael

Michael,
St. Catharines, ON, CANADA
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