• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎09-05-2017 06:03 PM

HP Recommended
Product: HP Laserjet M402dn

Hi.

 

We have just upgraded our firmware from 20160222 to the lattest firmware and now have problems releasing print jobs through paper cut.

 

Can we please get a copy of firmware 20160222  as i am unable to find a copy of this.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2017 07:25 AM

HP Recommended

Hello Peter,

 

Older versions of printer firmware arent available on public forums, you might need to call the HP contact center and request for the specific version.  They should be able to provide a temporary link for the firmware version to download.

 

Hope this is helpful.

 

 

Rgds

I am an HP employee

View solution in original post

1 REPLY 1

‎09-21-2017 07:25 AM

HP Recommended

Hello Peter,

 

Older versions of printer firmware arent available on public forums, you might need to call the HP contact center and request for the specific version.  They should be able to provide a temporary link for the firmware version to download.

 

Hope this is helpful.

 

 

Rgds

I am an HP employee
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.