• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎07-14-2019 04:11 PM

HP Recommended

Can you send me also , unable to reset the printer

Tags (1)
Was this reply helpful? Yes No

‎09-15-2019 01:11 PM

HP Recommended

Factory reset instructions pls.

Was this reply helpful? Yes No

‎09-16-2019 02:37 AM

HP Recommended

Hi @Kujis

 

I have sent you a private message with the steps. 

 

Let me know how that goes. 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎09-18-2019 08:23 AM

HP Recommended

Hello, 

 

Can you send me the same message on how to reset the NVRAM?

 

Thanks,

Was this reply helpful? Yes No

‎09-18-2019 12:27 PM

HP Recommended

Hi @zhanshaw

 

I have sent you a private message with the steps. 

 

Thanks!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎09-18-2019 12:27 PM

HP Recommended
I got some instructions to reset the NVRAM but it didn't do anything. What helped was that I changed to computer where Win7 was installed. Then I installed Drivers here: https://support.hp.com/lamerica_nsc_carib-en/drivers/selfservice/hp-laserjet-pro-m102-printer-series... Then I was able to connect via USB and do the factory reset. I also updated Firmware which was 3 years newer. Good luck.
Was this reply helpful? Yes No

‎09-23-2019 04:46 PM

HP Recommended

I'm running into similar issues so need instructions on how to factory reset as well.  

Was this reply helpful? Yes No

‎09-28-2019 08:54 PM

HP Recommended

I also asked for the factory reset instructions but you never sent me ??

Was this reply helpful? Yes No

‎09-30-2019 09:28 PM

HP Recommended

Hi there,

 

I have the very same problem as others here.  I can not factory reset this printer!! It keeps trying to find the old SSID address and I have a new modem.

Please tell me how I can tell it the new SSID name?  The printer is only a year old :-(.  And I just bought a new cartridge.

 

Boohoo!  Can someone please help me?

Thanks!

Was this reply helpful? Yes No

‎10-01-2019 04:27 AM

HP Recommended

Read my previous comment on 09-18-2019

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.