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Gillian2301
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HP Recommended

Need to scan from flatbed, not document feeder

HP M281 fdw
Microsoft Windows 10 (64-bit)

I am trying to scan a photo on my HP printer. I keep getting a 'automatic document feeder is empty' error message.  My printer worked until the recent Mac OS update. I am now running on MacOS Catalina (version 10.15). My HP printer is a color laser jet pro MFP M281fdw. I am asking the printer to scan in the 'photo, graphics etc'. mode.  Even if I change to the setting 'text with color' it is still asking for the document feeder tray.  My software is up to date (version 1.9.1 (120) )  Any help would be appreciated. Thank you.

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Message 2 of 2
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HP Recommended

Need to scan from flatbed, not document feeder

macOS Catalina does not currently support scanning with HP Easy Scan. HP is working with Apple to restore HP Easy Scan functionality in macOS Catalina.
Scan using Apple Image Capture as a workaround, as described in the below support document:
 
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