Showing results for 
Search instead for 
Did you mean: 
New member
5 2 0 0
Message 1 of 2
Flag Post
HP Recommended

Need to set tray 2 and 3 as defaults, Not tray 1

HP Laserjet 500 M525
Microsoft Windows 10 (64-bit)

Every time I send a document to print, the printer has me to load tray 1.  I don't know what happen but it used to automatically default t tray 2 or 3.  I guess one of the office workers did something unknowingly.  Can someone help me get this set back to tray 2 and 3 please.

Level 11
Level 11
3,549 3,535 351 738
Message 2 of 2
Flag Post
HP Recommended

Need to set tray 2 and 3 as defaults, Not tray 1

The most common cause of this:


The standard paper being requested does not match the settings of the tray on the printer. For instance, the print job is asking for plain letter, but the trays on the printer are set for heavy letter or a different size. As this printer does not automatically detect paper size it only knows what it is told by the operator. Also check the printer driver to ensure that the default size set on the driver matches your printer. I have seen some driver installs where the default size gets set to A4 when it should be letter size. Some HP models also have a setting called manual feed and if it is turned on the printer defaults to the MP tray.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation