New 951 shows as depleted

[Geoff_PP]

I had the depleted message for Magenta. I bought z10 951 combo-pack on Oct 18 2017 with Warranty: June 2019

Just installed the Magenta today and I still get the depleted message.

I have tried power off and on plus the "hard reset" suggested in another post. I am unable to get past that message to clean the printheads.

[Rainbow23 · Accepted solution]

Hi @Geoff_PP,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP Officejet Pro 8610 e-All-in-One Printer wherein you get an error message that the magenta cartridges are depleted even after replacing it with a new one.

This could be an issue with the cartridge.

I suggest that you remove all cartridges and then turn off the printer and then turn it on. Check the missing cartridges error by installing the cartridges one by one. 

You may check the link: http://hp.care/2obd2hs 

If the issue still persists, you may contact HP Technical Phone Support at this link: http://hp.care/2r9wSvP
Select the country where you are located and type the product# or the serial number of the unit and then choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Click on 'Show Options' icon and then scroll down the page and select 'Get Phone Number' to get the phone number.   

You have a good day ahead.