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- HP Community
- Printers
- LaserJet Printing
- New MFP M277dw wont pick up paper
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09-19-2017 04:15 PM
Just unboxed a brand new laser printer and alrady I cant get it to print the test page. When it is asking to enter paper, I comfirm (after having tried different amounts of laser printer paper) and then I hear noise as if it is trying to pick up the paper but eventually it stops and asks again. I have checked the adjustment of the tray slides etc.
please can you help?
Thank you
Solved! Go to Solution.
Accepted Solutions
09-20-2017 08:35 AM
Hi,
Make sure you load enought paper in Tray 2, Ensure the media is pushed in and then adjust the paper guide
You may click here to refer the TS steps.
Hope this helps you !
Make it easier for other people to find solutions, If my post resolved your problem, please mark it as "Accepted as Solution"
+++++Say thanks by clicking the Kudos Star in the post++++++
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue .
09-19-2017 11:54 PM
KIndly, check if you are able to clean the Pickup Rollers with Cotton(Slightly wet cotton, if possible). If you have other trays(tray 1 - manual, tray 2), check from them, if you are able to print any pages.
If you are still not able to print any pages, kindly contact HP Customer Care Support team.
09-20-2017 08:35 AM
Hi,
Make sure you load enought paper in Tray 2, Ensure the media is pushed in and then adjust the paper guide
You may click here to refer the TS steps.
Hope this helps you !
Make it easier for other people to find solutions, If my post resolved your problem, please mark it as "Accepted as Solution"
+++++Say thanks by clicking the Kudos Star in the post++++++
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue .
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