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DesperateNerd
New member
2 1 0 0
Message 1 of 4
808

Solved!

New MFP M277dw wont pick up paper

HP Recommended
Microsoft Windows 8 (64-bit)

Just unboxed a brand new laser printer and alrady I cant get it to print the test page. When it is asking to enter paper, I comfirm (after having tried different amounts of laser printer paper) and then I hear noise as if it is trying to pick up the paper but eventually it stops and asks again. I have checked the adjustment of the tray slides etc.

 

please can you help?

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
muj851
Level 6
Level 6
252 116 25 66
Message 3 of 4
HP Recommended

Hi,

 

Make sure you load enought paper in Tray 2, Ensure the media is pushed in and then adjust the paper guide

 

You may click here to refer the TS steps.

 

 

Hope this helps you !
 
Make it easier for other people to find solutions, If my post resolved your problem, please mark it as "Accepted as Solution"
 
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Although I am an HP employee, I am speaking for myself and not for HP.

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue .

View solution in original post

3 REPLIES 3
Sayed_S
Level 4
Level 4
103 29 4 54
Message 2 of 4
HP Recommended

KIndly, check if you are able to clean the Pickup Rollers with Cotton(Slightly wet cotton, if possible). If you have other trays(tray 1 - manual, tray 2), check from them, if you are able to print any pages.

 

If you are still not able to print any pages, kindly contact HP Customer Care Support team.

muj851
Level 6
Level 6
252 116 25 66
Message 3 of 4
HP Recommended

Hi,

 

Make sure you load enought paper in Tray 2, Ensure the media is pushed in and then adjust the paper guide

 

You may click here to refer the TS steps.

 

 

Hope this helps you !
 
Make it easier for other people to find solutions, If my post resolved your problem, please mark it as "Accepted as Solution"
 
+++++Say thanks by clicking the Kudos Star in the post++++++
 
Although I am an HP employee, I am speaking for myself and not for HP.

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue .
DesperateNerd
Author
New member
2 1 0 0
Message 4 of 4
HP Recommended
That worked! IT needs alot of paper to start picking it up.
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