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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- New black toner cartridge 201X black smears on page
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03-04-2021 08:47 AM
Just placed New black toner cartridge 201X for HP Color LaserJet Pro MFP M277dw black smears on page. Only older answer I saw was to replace - too expensive to just toss out. Can someone provide instruction on how to manually clean the drum?
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Accepted Solutions
03-04-2021 11:56 AM
If you just replaced the cartridge and started having the problem then most likely it is a defective cartridge and you should get it replaced under HP cartridge warranty. If it is 3rd party, then they have sold you a defective supply and they should replace it.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
03-04-2021 11:56 AM
If you just replaced the cartridge and started having the problem then most likely it is a defective cartridge and you should get it replaced under HP cartridge warranty. If it is 3rd party, then they have sold you a defective supply and they should replace it.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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