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Message 1 of 2
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New router. Can’t get Laserjet Pro M28-M31 connected to new network.

HP Recommended
Laserjet Pro M28-M31

How do I factory reset the printer to get it connected to the new network. I have uninstalled software, uninstalled app, reset router...nothing works. 

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@Morgan111

 

Welcome to the HP support community.

 

Follow the below steps to restore the factory-set defaults.

1. Open the HP Embedded Web Server (EWS):

 

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Start Copy button until the Ready light begins blinking.

ii. Release the Start Copy button.

 

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.

 

NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

 

2. On the System tab, click Service. 3. In the Restore Defaults area, click the Restore defaults button. The printer automatically restarts.

 

 

Refer page no.45 in this user guide for the steps to connect the printer to Wireless network:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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