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‎06-30-2020 09:22 AM

HP Recommended

I got a paper jam a few weeks ago.  I pulled out the paper and tried to continue printing but there was a flashing light.  NO PAPER PICKUP.  I have gone through the Menu to reset settings to default.  I have cleaned the roller.  Still cant get the light to go off.  It has [ck mark] inside the brackets.  I have pushed the check mark but nothing,  I have unplugged and waited.  So...now I need to use my printer but cant.

1 REPLY 1

‎07-04-2020 09:11 AM

HP Recommended

@hardworker247, Welcome to the HP Support Community!

 

I understand the printer is not picking the paper. Kindly perform the steps mentioned in this document to resolve this issue.

 

If the issue persists, this could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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