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‎08-01-2020 03:12 AM

HP Recommended
Product: Laser Jet Pro M452dw

We have had a HP Laser Jet Pro M452dw donated to our charity, however, upon trying to set it up it appears to have an administator password that it requires for us to try and reset or set up wifi printing.  Obviously, given the item was donated, we don't have access to this, since we don't know who donated it. 
Does anyone have any suggestions on how this can be overridden or wiped clean so that we can see if it works and use it?

I googled how to reset the passwords etc but it all says to go to certain pages, but as soon as I click into any of the menus, it asks for the a password so I can't even get into the menus properly.
Thanks in advance.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-01-2020 10:11 PM

HP Recommended

I sent you a Private Message with some advice

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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2 REPLIES 2

‎08-01-2020 10:11 PM

HP Recommended

I sent you a Private Message with some advice

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-02-2020 03:23 AM

HP Recommended

Thank you so much that worked perfectly!
Took a few attempts, but we got there in the end 🙂 

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