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HartNrse Top Student
Top Student
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Message 1 of 7
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Not printing the whole page, it only prints boxes

Laser Jet CP1525nw
macOS 10.14 Mojave

I am trying to print my mortgage statement but it doesn't print anything. It just prints the boxes. How can I fix this?

Please help!

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HP Support Agent
HP Support Agent
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Message 2 of 7
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Not printing the whole page, it only prints boxes

@HartNrse

 

Are you printing the Mortgage statement from your Mac or Online?

 

May I know which App are you using to print?

 

Also let me know if you are having problems only with this particular Mortgage statement or with other printouts as well

 

Meanwhile I suggest you download the statement to your Mac first then try printing and let me know how it goes

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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HartNrse Top Student
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Message 3 of 7
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Not printing the whole page, it only prints boxes

I am using safari Mac OS Mojave the latest version.  I am printing it online using my iMac. My HP printer is connected to wifi. I get problems  while printing anything.  It doesn't  I tried everything and just wasting paper.

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HartNrse Top Student
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Message 4 of 7
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Not printing the whole page, it only prints boxes

To print, I click File then click print.

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HP Support Agent
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Message 5 of 7
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Not printing the whole page, it only prints boxes

@HartNrse

 

Could you try downloading the Statement to your Mac and then use Apple's Preview to print and let me know if that works

 

Apple Preview: https://support.apple.com/en-in/guide/preview/prvw15175/mac

KrazyToad
I Am An HP Employee

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HartNrse Top Student
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Message 6 of 7
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Not printing the whole page, it only prints boxes

I am out of town this weekend. I will try this when I get home on Tuesday. Thanks.

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HP Support Agent
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Message 7 of 7
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Not printing the whole page, it only prints boxes

@HartNrse

 

Sure. Please try it at your convenience and drop me a message anytime you need help 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

 

KrazyToad
I Am An HP Employee

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