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OfficeJet only printing very light grey

HP OfficeJet 6958
macOS 10.15 Catalina


My very new HP Officejet 6958 is only printing very light grey when trying to print black. I have replaced the cartridges, reset the printer, cleaned the printer heads, etc. The color cartridges are printing just fine, but the black won't print dark enough to be able to read. It's a genuine HP cartridge. I've already followed a bunch of other suggestions on a forum and nothing has worked. Please help!

HP Support Agent
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OfficeJet only printing very light grey

@snowbunnie5, Welcome to HP Support Community!


To assist you better, I'd like to know the following-


Do you have the same issue with making a photocopy?

Also, share a picture of the Print Quality Diagnostic Page for further isolation of the issue. Here is how to print one-


  1. Load plain white paper in the input tray.

  2. From the home screen on the printer control panel, swipe left on the display, and then touch Setup.

  3. Touch Tools.

  4. Swipe up, and then touch Print Quality Report to print the page.

    Example of the Print Quality Diagnostic Page

Keep me posted.



I am an HP Employee

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