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Hi,

Today my printer had some cartridge problems (printed color over text) so i reinserted the cartridges. when i did, the color cartridge suddenly became "incompatible" so I took it out. The printer still had a black cartridge, but all the pages came out blank, including demo pages from the printer itself.

 

Thank you in advance, 

A.V 

1 REPLY 1
HP Recommended

Hi @YDidIBuyP12 ,

 

Welcome to the HP Support-Community.

 

There are several possible causes for that kind of problem. At first, please check out these steps:

 

Take a handkerchief and one of the cartridges. Now press the cartridge like a stamp on the handkerchief for about 2-3 seconds. You should see a strong, colored strip. Is this the case?
If there is no or very little ink on the handkerchief, moisten the handkerchief slightly and press the cartridge again, this time for about 30 seconds on it, until more ink comes out.
Afterwards, re-insert the cartridge and run a cartridge clean, if necessary.

What is the result?

Please try this with both cartridges.

 

 

In addition to that, please do this:

HP inkjet printers - Cleaning the Contacts

 

Cheers!

Nils


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