01-08-2019 03:16 PM
I just changed my black ink cartridge when the warning came on, but since I installed the new cartridge (HP black XL), I keep getting a notification popping up saying that there's a problem with the cartridge and to reinstall it. I've tried doing that several times, cleaning the head, turning the machine off and on, unplugging it and restarting it, and it still says that. I've tried reinserting the old cartridge and it works fine except for being out of ink. Is there a problem with the cartridge itself, and if so, what do I do? Do I take it back to the store, or return it to HP?
Solved! Go to Solution.
01-09-2019 03:07 PM
Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers.
If all the steps have been performed from this document: https://support.hp.com/us-en/product/hp-officejet-5740-e-all-in-one-printer-series/6617253/model/661..., it would definitely be a cartridge issue.
For the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the forums page for the private message.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
07-30-2019 10:24 AM
I’m having the same issue listed above. It must be a cartridge issue but I bought the normal HP version. I need to know where to return or how to get a refund because I have important work to complete that needs printed ASAP.