? On Display Screen

[Laurann1103]

The question mark on the display screen is stuck. I’ve unplugged it in all different combos and uninstalled it on the computer. Nothing works. It turns on, gets halfway loaded then blank screen and the lit question mark  

[Kumar0307]

@Laurann1103

Welcome to the HP Support Community!

This icon will be lit as per the printer design.

7 - Help button: Provides access to the control-panel help system

Refer to the printer manual for more info. Click here.

If you are getting a Blank screen after powering ON the printer, Let us try these steps:

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Step 2: Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

If the above steps do not help, a factory reset on the printer may resolve this issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!