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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Re: On HP Color LaserJet Pro MFP M281cdw, open then close pa...
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04-06-2020 02:52 PM
On HP Color LaserJet Pro MFP M281cdw, open then close paper tray, printer thinks tray not closed. Must unplug/replug printer to recognize tray closed and keep printing.
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Accepted Solutions
04-07-2020 09:13 AM
Well, it just occurred to me to check more carefully for scraps of paper in the workings from previous paper jams. Guess what? I found a small scrap of card stock in the back. Removed, and it appears to be working again. Wish I had thought of that a few months ago.
04-06-2020 10:30 PM
Make sure the paper size guides are set correctly in the paper tray. Make sure they're not too tight against the paper. There should be small detents that the guides click into. If the guides are too tight or loose, it can cause issues.
04-07-2020 09:13 AM
Well, it just occurred to me to check more carefully for scraps of paper in the workings from previous paper jams. Guess what? I found a small scrap of card stock in the back. Removed, and it appears to be working again. Wish I had thought of that a few months ago.
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