cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
2 1 0 0
Message 1 of 3
1,387
Flag Post

P3015 Streaks and black bits

HP Recommended
P3015

Yesterday I replaced low toner cartridge with HP replacement (we only use HP). 

Pages are now printing with a mark down right-hand side (apprx 1" band of dots...pic below).  Thought it might be the cartridge that was the problem, so put in another new HP cartridge.  Same issue, so must be printer.  Left it overnight, but this morning marks still down right side of paper and now there are black bits (thin, curled...see pic below) coming out (sometimes attached to paper)...could this be burnt on toner?

Machine is out of warranty, so looking for suggestions on how to fix, thank you.

 

 

P3015 mark.jpgP3015 bits.jpg

Tags (1)
2 REPLIES 2
Highlighted
Level 9
2,456 2,421 160 333
Message 2 of 3
Flag Post
HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.This could be burnt on toner onto the fuser rollers but it can also mean that the fuser unit is damaged.Hope this will help to find the problem.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you...we're going to take it apart this weekend, so will check that first!  Thanks

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation