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‎06-14-2018 10:28 AM

HP Recommended
Product: P3015

Yesterday I replaced low toner cartridge with HP replacement (we only use HP). 

Pages are now printing with a mark down right-hand side (apprx 1" band of dots...pic below).  Thought it might be the cartridge that was the problem, so put in another new HP cartridge.  Same issue, so must be printer.  Left it overnight, but this morning marks still down right side of paper and now there are black bits (thin, curled...see pic below) coming out (sometimes attached to paper)...could this be burnt on toner?

Machine is out of warranty, so looking for suggestions on how to fix, thank you.

 

 

P3015 mark.jpgP3015 bits.jpg

Tags (1)
2 REPLIES 2

‎06-14-2018 12:18 PM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.This could be burnt on toner onto the fuser rollers but it can also mean that the fuser unit is damaged.Hope this will help to find the problem.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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‎06-14-2018 12:22 PM

HP Recommended

Thank you...we're going to take it apart this weekend, so will check that first!  Thanks

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