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‎01-27-2020 02:03 AM

HP Recommended
Product: Example: Hp laserjet 1536 dnf mfp
Operating System: Microsoft Windows 10 (32-bit)

I am receiving the message paper jam in cartridge area even if I remove the jammed paper it still continues to jam what should I do?

2 REPLIES 2

‎01-29-2020 03:29 PM

HP Recommended

@KSCE

 

Welcome to HP Support community.

 

Print a cleaning page

  1. If the product Home screen is not active, touch anywhere on the screen to activate it.

  2. On the Home screen, touch the Setup icon ().

  3. Touch the Down Arrow () to scroll to and touch Service.

  4. Touch the Down Arrow () to scroll to and touch Cleaning Page

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

‎01-29-2020 05:22 PM

HP Recommended

Check the entire paper path closely. YOu may have a damaged flag in the paper path, or some jammed paper hidden somewhere.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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